Our Commitments – 2020

As per our standard Terms and Agreements, so long as we have space and we are more than 30 days out from your current program start date, you can move your application to any other 2020 program.  Within 30 days of the program start date, this can get a little trickier, but we will always do what we can to accommodate you. For reference, many of our June and July trips are full, but we have good availability in the BVI for programs that start on July 29th and run until August 14th.

Yes. While deposits and tuition payments are typically non-transferrable, these are unprecedented times, and we want to help. If you would like to postpone your enrollment to summer 2021 between now and 14 days prior to your trip, we would apply your 2020 trip deposit and reserve your space on that program. Additionally:

• Your 2020 program cost would be honored.
• If you selected to enroll for the Trip Mate travel medical and trip interruption cancellation insurance, this would continue to apply to your 2021 trip.
• Any previously applied early enrollment discounts, savings, and scholarships would still apply.
• At the time when a family selects to postpone their trip to 2021 they have the option to receive a refund for up to 50% of the trip tuition cost over the deposit amount. For families willing to leave your tuition payments on your account, we would reciprocate the gesture by considering those payments worth 10% more than their value (up to 50% of the trip tuition cost less the deposit). These funds would be applicable to any GXG program (ActionQuest, GoBeyond, Sea|mester).  The new final Tuition Due Date for postponed 2020 trips is January 1, 2021.

Should a family need to cancel their application after April 20th (our extended tuition deadline), our standard cancellation policies would apply. Families who enrolled in a Tuition and Travel Protection Insurance policy should then contact the insurance company to learn whether their reason for canceling is “covered” under the policy. Typical “covered” reasons include a death in the family, traveler illness or injury preventing participation, etc. Cancellation for a “covered” reason will result in a 100% refund. Many premium Tuition and Travel Protection Insurance policies offered to US residents of states other than New York include a Cancel For Any Reason (CFAR) provision. Under the CFAR provision, the traveler can cancel for any reason and receive a 75% refund, so long as the cancellation occurs before 48 hours prior to the trip start date.

If you selected to purchase the TripMate Trip Cancellation Insurance and need to initiate a claim, please contact Tripmate directly on 1.800.888.7292 or go click on the button below. Please note that our plan number is F436A.

Initiate a Claim

We will work with TripMate to provide them with the details about your enrollment and they will refund all of the appropriate deposit and tuition amounts directly to you.

If you need to download a copy of your policy documents you can do so by clicking HERE

If GoBeyond cancels a program, we will work with all enrolled families to select one of the following options:

• Switch to a different 2020 program.
• Postpone the trip to summer 2021.  If you would like to postpone your enrollment to summer 2021 we would apply your 2020 trip deposit and reserve your space on that program.  Additionally:
  • Your 2020 program cost would be honored.
  • If you selected to enroll for the Trip Mate travel medical and trip interruption cancellation insurance, this would continue to apply to your 2021 trip.
  • Any previously applied early enrollment discounts, savings, and scholarships would still apply.
  • If you would be willing to leave your tuition payments on your account, we would reciprocate the gesture by considering those payments worth 10% more than their value (up to 50% of the trip tuition cost less the deposit). These funds would be applicable to any GXG program (GoBeyond, ActionQuest, Sea|mester).  Any family that is currently fully paid would receive a refund for the overpayment, and any family wishing to take advantage of this opportunity would be able to pre-pay up to 50% of their tuition.  The new final Tuition Due Date for postponed 2020 trips is January 1, 2021.
• Rest assured, if none of these options work for your family and you would rather have a full refund for the deposit and tuition payments made to us, we will honor your request. Yet, we would ask for your understanding as this may take us some time. As you can imagine, the impacts of this pandemic are incredibly challenging for most small businesses, but particularly for a team like ours that works full time from September through May to plan and prepare for the trips we run in June, July, and August. Deposits and tuitions are committed well in advance to cover costs like vessel charter, purchasing teaching and certification materials, equipment maintenance, business overheads, and insurance. For this reason, we intend to refund all tuitions in excess of $2000 within 14 days of notice of cancellation, and the remaining balance within three months of notice of cancellation. The reason for this is that we need time to work with our program partners and vendors to recover the fees and deposits we committed on your behalf. We will endeavor to complete the processes faster if we can, but thank you in advance for your understanding.

If you have already made the decision to switch to another summer 2020 program, that option is still available to you to switch again if you feel it necessary.

As per our standard Terms and Agreements, so long as we have space and we are more than 30 days out from your current program start date, you can move your application to any other 2020 program.  Within 30 days of the program start date, this can get a little trickier, but we will always do what we can to accommodate you. For reference, many of our June and July trips are full, but we have good availability in the BVI for programs that start on July 29th and run until August 14th.

While deposits and tuition payments are typically non-transferrable, these are unprecedented times, and we want to help. If you postponed your enrollment to summer 2021 before our new Tuition Due Date of April 20th, we applied your 2020 trip deposit and reserved your space on that program.  Additionally:

• Your 2020 program cost was honored.
• If you selected to enroll for the Trip Mate travel medical and trip interruption cancellation insurance, that will continue to apply to your 2021 trip.
• Any previously applied early enrollment discounts, savings, and scholarships also will still apply.
• The new Final Tuition Due Date for postponed 2020 trips is January 1, 2021, so at the time when families chose to postpone, they had the option to receive a refund for any tuition paid to us over the deposit amount. However, if they had made a tuition payment and were willing to leave it on your account, we reciprocated the gesture by considering those funds worth 10% more than their value (when applied towards the 2021 trip). Those funds are applicable to any GXG program (GoBeyond, ActionQuest, Sea|mester). For example, if a family had paid the $750 deposit plus $2500 in tuition, the total funds on account for their 2021 program would be $3,500 ($750 plus $2750). Any family that is currently fully paid received a refund for the overpayment, and any family wishing to take advantage of this opportunity was able to pre-pay up to 50% of their tuition.

If you were not in a place to consider switching trips or postponing your program to 2021, we extended our terms and committed to refunding any tuition amount paid on your account over the $750 trip deposit for any family that canceled before April 20th. Families who enrolled in a Tuition and Travel Protection Insurance policy could then contact the insurance company to learn whether their reason for canceling was “covered” under the policy. Typical “covered” reasons include a death in the family, traveler illness or injury preventing participation, etc. Cancellation for a “covered” reason would result in a 100% refund. Many premium Tuition and Travel Protection Insurance policies offered to US residents of states other than New York include a Cancel For Any Reason (CFAR) provision. Under the CFAR provision, the traveler could cancel for any reason and receive a 75% refund, so long as the cancellation occurred before 48 hours prior to the trip start date.

If you selected to purchase the TripMate Trip Cancellation Insurance and need to initiate a claim, please contact Tripmate directly on 1.800.888.7292 or go click on the button below. Please note that our plan number is F436A.

Initiate a Claim

We will work with TripMate to provide them with the details about your enrollment and they will refund all of the appropriate deposit and tuition amounts directly to you.

If you need to download a copy of your policy documents you can do so by clicking HERE

If GoBeyond cancels a program, we will work with all enrolled families to select one of the following options:

• Switch to a different 2020 program.
• Postpone the trip to summer 2021. If you would like to postpone your enrollment to summer 2021 we would apply your 2020 trip deposit and reserve your space on that program. Additionally:
  • Your 2020 program cost would be honored.
  • If you selected to enroll for the Trip Mate travel medical and trip interruption cancellation insurance, this would continue to apply to your 2021 trip.
  • Any previously applied early enrollment discounts, savings, and scholarships would still apply.
  • If you would be willing to leave your tuition payments on your account, we would reciprocate the gesture by considering those payments worth 10% more than their value (up to 50% of the trip tuition cost less the deposit). These funds would be applicable to any GXG program (GoBeyond, ActionQuest, Sea|mester).  Any family that is currently fully paid would receive a refund for the overpayment, and any family wishing to take advantage of this opportunity would be able to pre-pay up to 50% of their tuition.  The new final Tuition Due Date for postponed 2020 trips is January 1, 2021.
• Rest assured, if none of these options work for your family and you would rather have a full refund for the deposit and tuition payments made to us, we will honor your request. Yet, we would ask for your understanding as this may take us some time. As you can imagine, the impacts of this pandemic are incredibly challenging for most small businesses, but particularly for a team like ours that works full time from September through May to plan and prepare for the trips we run in June, July, and August. Deposits and tuitions are committed well in advance to cover costs like vessel charter, purchasing teaching and certification materials, equipment maintenance, business overheads, and insurance. For this reason, we intend to refund all tuitions in excess of $2000 within 14 days of notice of cancellation, and the remaining balance within three months of notice of cancellation. The reason for this is that we need time to work with our program partners and vendors to recover the fees and deposits we committed on your behalf. We will endeavor to complete the processes faster if we can, but thank you in advance for your understanding.